customer effect score Archives

December 31, 2024

Why is the Customer Effort Score (CES) an Important KPI for Customer Service?

The Customer Effort Score (CES) has emerged as a vital key performance indicator that helps…

img:is([sizes="auto" i], [sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1)}:root{--wp--style--global--content-size:1300px;--wp--style--global--wide-size:1300px}:where(body){margin:0}.wp-site-blocks > .alignleft{float:left;margin-right:2em}.wp-site-blocks > .alignright{float:right;margin-left:2em}.wp-site-blocks > .aligncenter{justify-content:center;margin-left:auto;margin-right:auto}:where(.is-layout-flex){gap:.5em}:where(.is-layout-grid){gap:.5em}.is-layout-flow > .alignleft{float:left;margin-inline-start:0;margin-inline-end:2em}.is-layout-flow > .alignright{float:right;margin-inline-start:2em;margin-inline-end:0}.is-layout-flow > .aligncenter{margin-left:auto !important;margin-right:auto !important}.is-layout-constrained > .alignleft{float:left;margin-inline-start:0;margin-inline-end:2em}.is-layout-constrained > .alignright{float:right;margin-inline-start:2em;margin-inline-end:0}.is-layout-constrained > .aligncenter{margin-left:auto !important;margin-right:auto !important}.is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width:var(--wp--style--global--content-size);margin-left:auto !important;margin-right:auto !important}.is-layout-constrained > .alignwide{max-width:var(--wp--style--global--wide-size)}body .is-layout-flex{display:flex}.is-layout-flex{flex-wrap:wrap;align-items:center}.is-layout-flex > :is(*, div){margin:0}body .is-layout-grid{display:grid}.is-layout-grid > :is(*, div){margin:0}body{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px}:root :where(.wp-element-button, .wp-block-button__link){background-color:#32373c;border-width:0;color:#fff;font-family:inherit;font-size:inherit;line-height:inherit;padding:calc(.667em + 2px) calc(1.333em + 2px);text-decoration:none}.has-black-color{color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-color{color:var(--wp--preset--color--white) !important}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important}.has-black-background-color{background-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-background-color{background-color:var(--wp--preset--color--white) !important}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important}.has-black-border-color{border-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-border-color{border-color:var(--wp--preset--color--white) !important}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important}:where(.wp-block-post-template.is-layout-flex){gap:1.25em}:where(.wp-block-post-template.is-layout-grid){gap:1.25em}:where(.wp-block-columns.is-layout-flex){gap:2em}:where(.wp-block-columns.is-layout-grid){gap:2em}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6}body[data-bg-header="true"].category .container-wrap,body[data-bg-header="true"].author .container-wrap,body[data-bg-header="true"].date .container-wrap,body[data-bg-header="true"].blog .container-wrap{padding-top:var(--container-padding) !important}.archive.author .row .col.section-title span,.archive.category .row .col.section-title span,.archive.tag .row .col.section-title span,.archive.date .row .col.section-title span{padding-left:0}body.author #page-header-wrap #page-header-bg,body.category #page-header-wrap #page-header-bg,body.tag #page-header-wrap #page-header-bg,body.date #page-header-wrap #page-header-bg{height:auto;padding-top:8%;padding-bottom:8%}.archive #page-header-wrap{height:auto}.archive.category .row .col.section-title p,.archive.tag .row .col.section-title p{margin-top:10px}body[data-bg-header="true"].archive .container-wrap.meta_overlaid_blog,body[data-bg-header="true"].category .container-wrap.meta_overlaid_blog,body[data-bg-header="true"].author .container-wrap.meta_overlaid_blog,body[data-bg-header="true"].date .container-wrap.meta_overlaid_blog{padding-top:0 !important}#page-header-bg[data-alignment="center"] .span_6 p{margin:0 auto}body.archive #page-header-bg:not(.fullscreen-header) .span_6{position:relative;-webkit-transform:none;transform:none;top:0}.blog-archive-header .nectar-author-gravatar img{width:125px;border-radius:100px}.blog-archive-header .container .span_12 p{font-size:min(max(calc(1.3vw),16px),20px);line-height:1.5;margin-top:.5em}body .page-header-no-bg.color-bg{padding:5% 0}@media only screen and (max-width:999px){body .page-header-no-bg.color-bg{padding:7% 0}}@media only screen and (max-width:690px){body .page-header-no-bg.color-bg{padding:9% 0}.blog-archive-header .nectar-author-gravatar img{width:75px}}.blog-archive-header.color-bg .col.section-title{border-bottom:0;padding:0}.blog-archive-header.color-bg *{color:inherit !important}.nectar-archive-tax-count{position:relative;padding:.5em;transform:translateX(.25em) translateY(-.75em);font-size:clamp(14px,.3em,20px);display:inline-block;vertical-align:super}.nectar-archive-tax-count:before{content:"";display:block;padding-bottom:100%;width:100%;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);border-radius:100px;background-color:currentColor;opacity:.1}#header-space{background-color:#fff}@media only screen and (min-width:1000px){body #ajax-content-wrap.no-scroll{min-height:calc(100vh - 141px);height:calc(100vh - 141px) !important}}@media only screen and (min-width:1000px){#page-header-wrap.fullscreen-header,#page-header-wrap.fullscreen-header #page-header-bg,html:not(.nectar-box-roll-loaded) .nectar-box-roll > #page-header-bg.fullscreen-header,.nectar_fullscreen_zoom_recent_projects,#nectar_fullscreen_rows:not(.afterLoaded) > div{height:calc(100vh - 140px)}.wpb_row.vc_row-o-full-height.top-level,.wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:calc(100vh - 140px)}html:not(.nectar-box-roll-loaded) .nectar-box-roll > #page-header-bg.fullscreen-header{top:141px}.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded),.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded) .swiper-container{height:calc(100vh - 139px) !important}.admin-bar .nectar-slider-wrap[data-fullscreen="true"]:not(.loaded),.admin-bar .nectar-slider-wrap[data-fullscreen="true"]:not(.loaded) .swiper-container{height:calc(100vh - 139px - 32px) !important}}.admin-bar[class*="page-template-template-no-header"] .wpb_row.vc_row-o-full-height.top-level,.admin-bar[class*="page-template-template-no-header"] .wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:calc(100vh - 32px)}body[class*="page-template-template-no-header"] .wpb_row.vc_row-o-full-height.top-level,body[class*="page-template-template-no-header"] .wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:100vh}@media only screen and (max-width:999px){.using-mobile-browser #nectar_fullscreen_rows:not(.afterLoaded):not([data-mobile-disable="on"]) > div{height:calc(100vh - 141px)}.using-mobile-browser .wpb_row.vc_row-o-full-height.top-level,.using-mobile-browser .wpb_row.vc_row-o-full-height.top-level > .col.span_12,[data-permanent-transparent="1"].using-mobile-browser .wpb_row.vc_row-o-full-height.top-level,[data-permanent-transparent="1"].using-mobile-browser .wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:calc(100vh - 141px)}html:not(.nectar-box-roll-loaded) .nectar-box-roll > #page-header-bg.fullscreen-header,.nectar_fullscreen_zoom_recent_projects,.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded),.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded) .swiper-container,#nectar_fullscreen_rows:not(.afterLoaded):not([data-mobile-disable="on"]) > div{height:calc(100vh - 88px)}.wpb_row.vc_row-o-full-height.top-level,.wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:calc(100vh - 88px)}body[data-transparent-header="false"] #ajax-content-wrap.no-scroll{min-height:calc(100vh - 88px);height:calc(100vh - 88px)}}.screen-reader-text,.nectar-skip-to-content:not(:focus){border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute !important;width:1px;word-wrap:normal !important}.row .col img:not([srcset]){width:auto}.row .col img.img-with-animation.nectar-lazy:not([srcset]){width:100%}.nectar-rotating-words-title.element_stagger_words .beginning-text span,.nectar-rotating-words-title.element_stagger_words .dynamic-words span,.nectar-rotating-words-title.element_stagger_words .ending-text span{line-height:1}input[type=text],input[type=email],textarea{background:#fff;background:rgba(255,255,255,.8)}.gform_wrapper.gravity-theme input[type=submit],.gform_wrapper.gravity-theme .gform_page_footer button,.gform_wrapper.gravity-theme .gform_page_footer input{background-color:#843b62;width:100% !important}.smaller-text p{font-size:80%}.nospacebelow{margin-bottom:0 !important}#label_3_4_1,#label_3_4_1 *{color:#fff}#gform_fields_4 input{border:1px solid #666}#gform_fields_2 input{border:2px solid #666}#pagenav{text-align:center}#pagenav ul{margin-bottom:0}#pagenav ul li:first-child{border-left:1px solid #dedede}#pagenav ul li{display:inline-block;list-style-type:none;padding:.5em 2em;border-right:1px solid #dedede}.fbr-message a{font-weight:bold;text-decoration:underline}.nodeco a,.blog h3.title{text-decoration:none !important}.blog h3.title .container a{text-decoration:underline}#ajax-content-wrap .vc_row.top_margin_50px,body .vc_row.top_margin_50px{margin-top:50px}.col.padding-3-percent > .vc_column-inner,.col.padding-3-percent > .n-sticky > .vc_column-inner{padding:calc(600px * .03)}@media only screen and (max-width: 690px){.col.padding-3-percent > .vc_column-inner,.col.padding-3-percent > .n-sticky > .vc_column-inner{padding:calc(100vw * .03)}}@media only screen and (min-width: 1000px){.col.padding-3-percent > .vc_column-inner,.col.padding-3-percent > .n-sticky > .vc_column-inner{padding:calc(( 100vw - 180px ) * .03)}.column_container:not(.vc_col-sm-12) .col.padding-3-percent > .vc_column-inner{padding:calc(( 100vw - 180px ) * .015)}}@media only screen and (min-width: 1425px){.col.padding-3-percent > .vc_column-inner{padding:calc(1245px * .03)}.column_container:not(.vc_col-sm-12) .col.padding-3-percent > .vc_column-inner{padding:calc(1245px * .015)}}.full-width-content .col.padding-3-percent > .vc_column-inner{padding:calc(100vw * .03)}@media only screen and (max-width: 999px){.full-width-content .col.padding-3-percent > .vc_column-inner{padding:calc(100vw * .03)}}@media only screen and (min-width: 1000px){.full-width-content .column_container:not(.vc_col-sm-12) .col.padding-3-percent > .vc_column-inner{padding:calc(100vw * .015)}}.column-image-bg-wrap[data-bg-pos="center center"] .column-image-bg,.container-wrap .main-content .column-image-bg-wrap[data-bg-pos="center center"] .column-image-bg{background-position:center center}.nectar-split-heading .heading-line{display:block;overflow:hidden;position:relative}.nectar-split-heading .heading-line >div{display:block;transform:translateY(200%);-webkit-transform:translateY(200%)}.nectar-split-heading h1{margin-bottom:0}.nectar-split-heading > * > *{text-indent:0}@media only screen and (min-width: 1000px){.nectar-split-heading[data-custom-font-size="true"] h1,.nectar-split-heading[data-custom-font-size="true"] h2,.row .nectar-split-heading[data-custom-font-size="true"] h3,.row .nectar-split-heading[data-custom-font-size="true"] h4,.row .nectar-split-heading[data-custom-font-size="true"] h5,.row .nectar-split-heading[data-custom-font-size="true"] h6,.row .nectar-split-heading[data-custom-font-size="true"] i{font-size:inherit;line-height:inherit}}@media only screen , print{#ajax-content-wrap .font_size_5vw.nectar-split-heading,.font_size_5vw.nectar-split-heading{font-size:5vw !important}}@media only screen , print{#ajax-content-wrap .font_size_5vw.nectar-split-heading,.font_size_5vw.nectar-split-heading,#header-outer .font_size_5vw.nectar-split-heading{font-size:5vw !important}}.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h1,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h2,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h3,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h4{margin:0 auto}.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated){opacity:0}.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated).animated-in{opacity:1}.nectar-split-heading[data-animation-type="line-reveal-by-space"] > * > span{position:relative;display:inline-block;overflow:hidden}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span{vertical-align:bottom}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span{line-height:1.2}@media only screen and (min-width: 1000px){.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated):not([data-text-effect="none"]) > *{line-height:1.2}}@media only screen and (max-width: 999px){.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not([data-m-rm-animation="true"]):not(.markup-generated):not([data-text-effect="none"]) > *{line-height:1.2}}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-stagger="true"]:not([data-text-effect*="letter-reveal"]) span .inner{transition:transform 1.2s cubic-bezier(.25,1,.5,1),opacity 1.2s cubic-bezier(.25,1,.5,1),filter 1.2s cubic-bezier(.25,1,.5,1)}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span .inner{position:relative;display:inline-block;-webkit-transform:translateY(1.3em);transform:translateY(1.3em)}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span .inner.animated{-webkit-transform:none;transform:none;opacity:1}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="left"]{display:flex;justify-content:flex-start}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="center"]{display:flex;justify-content:center}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="right"]{display:flex;justify-content:flex-end}@media only screen and (max-width: 999px){.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="left"]{display:flex;justify-content:flex-start}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="center"]{display:flex;justify-content:center}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="right"]{display:flex;justify-content:flex-end}}@media only screen and (max-width: 999px){.nectar-split-heading[data-m-rm-animation="true"]{opacity:1 !important}}.wpb_column.el_spacing_0px > .vc_column-inner > .wpb_wrapper > div:not(:last-child),.wpb_column.el_spacing_0px > .n-sticky > .vc_column-inner > .wpb_wrapper > div:not(:last-child){margin-bottom:0px}.nectar-split-heading .heading-line{display:block;overflow:hidden;position:relative}.nectar-split-heading .heading-line >div{display:block;transform:translateY(200%);-webkit-transform:translateY(200%)}.nectar-split-heading h1{margin-bottom:0}.nectar-split-heading > * > *{text-indent:0}.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h1,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h2,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h3,.centered-text .nectar-split-heading[data-animation-type="line-reveal-by-space"] h4{margin:0 auto}.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated){opacity:0}.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated).animated-in{opacity:1}.nectar-split-heading[data-animation-type="line-reveal-by-space"] > * > span{position:relative;display:inline-block;overflow:hidden}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span{vertical-align:bottom}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span{line-height:1.2}@media only screen and (min-width: 1000px){.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not(.markup-generated):not([data-text-effect="none"]) > *{line-height:1.2}}@media only screen and (max-width: 999px){.nectar-split-heading[data-animation-type="line-reveal-by-space"]:not([data-m-rm-animation="true"]):not(.markup-generated):not([data-text-effect="none"]) > *{line-height:1.2}}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-stagger="true"]:not([data-text-effect*="letter-reveal"]) span .inner{transition:transform 1.2s cubic-bezier(.25,1,.5,1),opacity 1.2s cubic-bezier(.25,1,.5,1),filter 1.2s cubic-bezier(.25,1,.5,1)}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span .inner{position:relative;display:inline-block;-webkit-transform:translateY(1.3em);transform:translateY(1.3em)}.nectar-split-heading[data-animation-type="line-reveal-by-space"] span .inner.animated{-webkit-transform:none;transform:none;opacity:1}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="left"]{display:flex;justify-content:flex-start}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="center"]{display:flex;justify-content:center}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-align="right"]{display:flex;justify-content:flex-end}@media only screen and (max-width: 999px){.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="left"]{display:flex;justify-content:flex-start}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="center"]{display:flex;justify-content:center}.nectar-split-heading[data-animation-type="line-reveal-by-space"][data-m-align="right"]{display:flex;justify-content:flex-end}}@media only screen and (max-width: 999px){.nectar-split-heading[data-m-rm-animation="true"]{opacity:1 !important}}@media only screen and (max-width: 999px){body .wpb_row .wpb_column.padding-2-percent_tablet > .vc_column-inner,body .wpb_row .wpb_column.padding-2-percent_tablet > .n-sticky > .vc_column-inner{padding:calc(999px * .02)}}@media only screen and (max-width: 999px){.vc_row.bottom_padding_tablet_10pct{padding-bottom:10% !important}}@media only screen and (max-width: 999px){.vc_row.top_padding_tablet_20pct{padding-top:20% !important}}@media only screen and (max-width: 690px){body .wpb_row .wpb_column.padding-5-percent_phone > .vc_column-inner,body .wpb_row .wpb_column.padding-5-percent_phone > .n-sticky > .vc_column-inner{padding:calc(690px * .05)}}

customer effect score

Why is the Customer Effort Score (CES) an Important KPI for Customer Service?

START THE

CONVERSATION

TALK TO ONE OF OUR DATA CONCIERGE EXPERTS TODAY

Contact

Data Assessment

Data Engineering

Data Concierge

Agencies

About

Legal

NEWSLETTER SIGNUP